Privacy Policy
Last Updated: [Insert Date of Publishing — e.g. 24 April 2026]
Introduction
Urban Carpet Flooring (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of everyone who visits our website, contacts us for a quote, or works with us as a client.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data. By using our website at urbancarpetflooring.ae or engaging our carpet supply and installation services, you agree to the practices described below.
We operate in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and follow international best practices for data protection.
1. Who We Are
Urban Carpet Flooring is a carpet supply and installation company based in the United Arab Emirates, serving residential and commercial clients across all seven emirates.
Company Details:
- Business Name: Urban Carpet Flooring
- Registered Address: Al Quoz Industrial Area 3, Dubai, United Arab Emirates
- Website: urbancarpetflooring.ae
- Email: info@urbancarpetflooring.ae
- Phone: +971 56 689 9831 / +971 54 736 6736
If you have any questions about this policy or how your data is handled, you can contact us using the details above.
2. Information We Collect
We only collect information that helps us deliver our services, respond to enquiries, and improve your experience on our website. The types of information we may collect include:
2.1 Information You Provide Directly
This is information you give us when you submit a contact form, request a quote, or contact us via phone or WhatsApp:
- Full name
- Phone number
- WhatsApp number
- Email address
- Residential or project address
- Project details (type of carpet, size of space, timeline, budget range)
- Any additional message or enquiry content
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Pages visited, time spent on each page
- Referring website (e.g., Google search)
- Approximate geographic location (city or emirate level only)
This is collected using standard analytics tools (like Google Analytics) to help us understand how visitors use our website.
2.3 Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. See Section 7 below for details.
3. How We Use Your Information
We use the information we collect for specific, legitimate business purposes:
- To respond to your enquiry — sending quotes, scheduling site visits, answering your questions
- To deliver our services — processing orders, coordinating installation, handling warranty claims
- To communicate with you — sending project updates, appointment confirmations, and service-related messages
- To improve our website and services — analysing site usage to identify what’s working and what needs improvement
- For marketing (only with your consent) — sending occasional offers, product updates, or newsletters if you’ve opted in
- To comply with legal obligations — record-keeping, tax compliance, or responding to lawful requests from UAE authorities
We do not sell your personal information. We do not share it with third parties for marketing purposes.
4. Legal Basis for Processing Your Data
Under UAE Data Protection Law, we rely on the following legal bases to process your personal data:
- Your consent — when you voluntarily submit a contact form, request a quote, or subscribe to updates
- Contractual necessity — when processing your data is needed to deliver a service you’ve asked for (e.g., installing carpet at your property)
- Legitimate business interests — running our website, improving our services, and preventing fraud
- Legal compliance — when we’re required by UAE law to retain or share information
5. Sharing Your Information
We treat your information confidentially. We only share it in limited circumstances:
5.1 Service Providers
We may share information with trusted third parties who help us run our business — such as:
- Website hosting providers
- Email and communication platforms
- Analytics providers (e.g., Google Analytics)
- Payment processors (if applicable)
- SMS or WhatsApp communication services
These providers are contractually required to protect your data and only use it for the specific service they provide to us.
5.2 Installation Partners
Because all our installers are in-house employees, your data is not shared with external subcontractors for installation work.
5.3 Legal Authorities
We may disclose information if required by UAE law, court order, or legitimate request from government authorities.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of business assets, client data may be transferred as part of the transaction. You’ll be notified before your information becomes subject to a different privacy policy.
6. How We Protect Your Information
We take data security seriously and apply reasonable technical and organisational measures to protect your information, including:
- Secure website hosting with SSL encryption (the padlock icon in your browser)
- Restricted access to personal data — only authorised team members can view client information
- Regular security updates for our website and internal systems
- Password protection and access controls on all customer databases
- Secure handling of physical documents at our office
While we follow industry best practices, no method of transmitting data over the internet is 100% secure. If a data breach ever occurs that affects your information, we will notify you and the relevant UAE authorities without undue delay, as required by law.
7. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files that websites place on your device to remember your preferences and improve your browsing experience.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function (e.g., form submissions, security) |
| Analytics Cookies | Help us understand how visitors use our site (e.g., Google Analytics) |
| Functional Cookies | Remember your preferences (language, region) |
| Marketing Cookies | Used only if you’ve consented — for retargeting or personalised ads |
Managing Cookies
You can control or disable cookies at any time through your browser settings. However, disabling essential cookies may affect how our website functions.
To learn more about cookies, visit aboutcookies.org.
8. Your Rights
Under the UAE Personal Data Protection Law, you have the following rights regarding your personal data:
- Right to Access — request a copy of the information we hold about you
- Right to Correction — ask us to correct inaccurate or outdated data
- Right to Deletion — ask us to delete your data (subject to legal retention requirements)
- Right to Restrict Processing — limit how we use your data in certain circumstances
- Right to Object — object to processing based on legitimate interests or for marketing
- Right to Data Portability — receive your data in a structured, commonly used format
- Right to Withdraw Consent — where we rely on your consent, you can withdraw it at any time
To exercise any of these rights, email us at info@urbancarpetflooring.ae with the subject line “Data Rights Request”. We’ll respond within 30 days.
9. Data Retention
We only keep your personal information for as long as necessary to fulfil the purpose it was collected for, or to comply with UAE legal and tax requirements.
| Data Type | Typical Retention Period |
|---|---|
| Contact form enquiries (no purchase) | Up to 12 months |
| Active client records | Duration of the relationship + 5 years |
| Invoices and tax records | 5 years (UAE tax law requirement) |
| Marketing opt-ins | Until you unsubscribe |
| Website analytics data | Up to 26 months (Google Analytics default) |
After the retention period, your data is either securely deleted or fully anonymised.
10. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites (such as our social media pages on Facebook or Instagram). This Privacy Policy only applies to urbancarpetflooring.ae. We’re not responsible for the privacy practices of other websites — please review their policies before sharing any personal information.
12. International Data Transfers
Urban Carpet Flooring operates primarily within the UAE. However, some of our service providers (such as hosting or email platforms) may store or process data outside the UAE. When this happens, we ensure that appropriate safeguards are in place to protect your information in accordance with UAE data protection standards.
13. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or website functionality. The “Last Updated” date at the top of this page shows when it was most recently revised.
For significant changes, we may also notify you by email or through a notice on our website. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please get in touch:
Urban Carpet Flooring 📍 Al Quoz Industrial Area 3, Dubai, UAE 📧 Email: info@urbancarpetflooring.ae 📞 Phone: +971 56 689 9831 💬 WhatsApp: +971 56 689 9831
We take every privacy concern seriously and will respond within 30 days.
If you’re not satisfied with our response, you have the right to file a complaint with the UAE Data Office — the government authority responsible for data protection in the UAE.