Terms & Conditions

Last Updated: [Insert Date of Publishing — e.g. 24 April 2026]

Introduction

These Terms and Conditions (“Terms”) govern your use of the Urban Carpet Flooring website (urbancarpetflooring.ae) and the carpet supply and installation services we provide across the United Arab Emirates.

By using our website, submitting an enquiry, requesting a quote, or engaging us for any service, you agree to be bound by these Terms. If you don’t agree with any part of them, please don’t use our website or services.

These Terms should be read alongside our Privacy Policy.

1. About Us

Business Name: Urban Carpet Flooring Registered Address: Al Quoz Industrial Area 3, Dubai, United Arab Emirates Website: urbancarpetflooring.ae Email: info@urbancarpetflooring.ae Phone: +971 56 689 9831 WhatsApp: +971 56 689 9831

References to “we”, “us”, “our”, and “Urban Carpet Flooring” in these Terms refer to the business named above. References to “you”, “your”, and “client” refer to the person or entity using our website or services.

2. Services We Provide

Urban Carpet Flooring supplies and installs carpet flooring products for residential and commercial clients across the UAE. Our services include:

Supply of carpets (wall-to-wall, tiles, broadloom, artificial grass, outdoor, masjid, stair runners, rugs)
Professional carpet installation and fitting
Site visits, measurement, and consultation
Carpet maintenance, repair, and after-sales support
Bulk supply for commercial projects and fit-outs

Specific details, timelines, and deliverables for your project will be confirmed in a written quotation issued by us before work begins.

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only — to browse our services, submit enquiries, request quotes, and contact us. You agree not to:

Use the website in any way that breaches UAE law or any applicable regulation
Attempt to gain unauthorised access to any part of our website, servers, or databases
Introduce viruses, malware, or harmful code
Use automated tools (bots, scrapers, crawlers) to extract data from our website without written permission
Copy, reproduce, or redistribute website content without our written consent

3.2 Content Ownership

All content on this website — including text, images, logos, product photos, graphics, and design — is the property of Urban Carpet Flooring or our licensors. It is protected by UAE copyright and intellectual property laws.

You may not reproduce, republish, modify, or commercially use any content without our prior written permission.

3.3 Website Availability

We aim to keep the website available 24/7, but we cannot guarantee uninterrupted access. The site may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for any loss or inconvenience caused by website downtime.

4. Quotations and Pricing

4.1 Free Site Visits

We offer free site visits and measurements within Dubai, Abu Dhabi, Sharjah, and other UAE emirates. A free site visit does not create any obligation to purchase.

4.2 Quotations

All quotations issued by Urban Carpet Flooring are:

Valid for 14 days from the date of issue (unless otherwise stated in writing)
Based on the information, measurements, and specifications provided at the time
Subject to revision if the scope, materials, or site conditions change
Inclusive of VAT where applicable, unless otherwise specified

If site conditions on the day of installation differ materially from those assessed during the site visit (for example: uneven sub-floor, hidden damage, or required preparation work not previously disclosed), additional charges may apply. Any such charges will be communicated and agreed with you in writing before the work is carried out.

4.3 Pricing

All prices are in UAE Dirhams (AED) and include applicable Value Added Tax (VAT) at the current UAE rate, unless otherwise specified in the quotation.

We reserve the right to change our pricing at any time. Price changes will not affect quotations already accepted.

5. Orders and Payment

5.1 Order Confirmation

A binding contract between you and Urban Carpet Flooring is formed when:

You accept our written quotation (by email, WhatsApp, signed document, or confirmed verbal agreement); AND
You pay the agreed deposit (where applicable)

5.2 Deposit

For most projects, a deposit is required to confirm your order and schedule installation. The deposit amount will be specified in your quotation — typically 50% for standard residential projects and as mutually agreed for commercial projects.

5.3 Balance Payment

The balance is due upon completion of installation and final handover, unless other payment terms are agreed in writing.

5.4 Accepted Payment Methods

We accept:

Bank transfer
Cash (subject to UAE cash payment regulations)
Cheque (payable to Urban Carpet Flooring)
Credit/debit card (where available)

5.5 Late Payment

If payment is not received by the agreed due date, we reserve the right to:

Charge a late payment fee or interest as permitted under UAE law
Suspend ongoing work until payment is received
Withhold warranty activation until full payment is settled
Pursue recovery through legal channels in the UAE

5.6 Invoices

All invoices will be issued in accordance with UAE VAT law. Please verify the accuracy of every invoice and raise any disputes within 7 days of receipt.

6. Installation Services

6.1 Scheduling

Installation dates are confirmed after deposit receipt and subject to material availability. We aim to begin installation within the timeframe agreed in your quotation but cannot guarantee specific dates where circumstances beyond our control apply (supplier delays, customs clearance, weather, force majeure).

6.2 Site Access

You must provide:

Safe, reasonable access to the installation site on the agreed dates
A cleared installation area free of furniture, obstructions, and fragile items (unless we’ve quoted for site clearing separately)
Access to water, electricity, and sanitary facilities as reasonably required
Relevant building permissions where required (e.g., apartment building approvals, community permissions)

Delays caused by restricted site access, missing approvals, or unprepared sites may incur additional charges.

6.3 Sub-Floor Condition

Carpet installation requires a clean, dry, level sub-floor. If the sub-floor is found to be unsuitable on the day of installation, we will:

Notify you immediately
Provide options to remedy (at additional cost where applicable)
Rescheduling the installation if required

We are not responsible for any carpet performance issues arising from pre-existing sub-floor defects that were not disclosed or visible during the initial site visit.

6.4 Installation Standards

All installations are carried out by our in-house team in accordance with manufacturer specifications and industry best practices. You will be given a final walk-through and handover upon completion.

6.5 Disposal of Old Carpet

Removal and disposal of existing flooring can be included in your quotation on request. If not quoted, removal and disposal are the client’s responsibility.

7. Warranty

7.1 Product Warranty

All carpets we supply come with the original manufacturer’s warranty. The warranty duration and coverage depends on the specific product and will be confirmed in your quotation.

7.2 Installation Warranty

We provide a workmanship warranty on all installations carried out by our in-house team. This covers:

Defects in installation quality (edge sealing, seaming, stretching, trimming)
Carpet lifting, loose seams, or fitting defects caused by our workmanship

7.3 What the Warranty Does Not Cover

The warranty does not cover:

General wear and tear
Damage caused by misuse, neglect, or improper cleaning
Stains, burns, cuts, or damage caused by pets or accidents
Damage from flooding, water leaks, or sub-floor moisture issues
Colour fading due to direct sunlight exposure beyond manufacturer tolerance
Damage caused by heavy furniture, wheeled chairs without protection, or sharp objects
Any modifications made by third parties after installation
Normal compression or flattening in high-traffic areas (reversible with maintenance)

7.4 Making a Warranty Claim

To make a warranty claim, contact us within the warranty period at info@urbancarpetflooring.ae with:

Your invoice number
Date of installation
Clear photos of the issue
A written description of the problem

We will arrange a site inspection and, where the claim is valid, carry out repairs or replacement at no additional cost to you.

8. Cancellations, Returns, and Refunds

8.1 Cancellation by the Client

Before order confirmation: You may withdraw your enquiry at any time with no charge.
After order confirmation but before material ordering: Cancellations may incur a small admin charge to cover site visit and quotation costs.
After material ordering but before installation: The deposit may be retained in full or part to cover material costs, cutting charges, and restocking fees (as applicable).
After installation has commenced: Cancellation is not typically possible. If required, the full cost of work completed plus any uninstalled materials will be payable.

8.2 Refunds

Refund eligibility depends on the stage of the project (see 8.1). Where a refund is due, it will be processed within 14 working days of agreement, using the original payment method where possible.

8.3 Custom Orders

Custom-cut carpets, made-to-order rugs, and specially imported materials are non-refundable once ordered, unless the item is faulty or materially different from what was agreed.

8.4 Cancellation by Us

We reserve the right to cancel an order or decline to proceed in cases of:

Non-payment of deposit or balance
Material misrepresentation of site conditions
Unsafe or inaccessible installation site
Force majeure (see Section 11)

In such cases, any deposit received will be refunded minus reasonable costs already incurred.

9. Liability

9.1 Our Liability

We take professional care in every project. However, to the fullest extent permitted under UAE law, our total liability for any claim arising from our services is limited to the value of the contract for the specific project in question.

We are not liable for:

Indirect or consequential losses (e.g., loss of business, loss of income)
Damage to property caused by pre-existing conditions not disclosed before installation
Issues arising from materials supplied or selected by the client from third-party sources
Delays caused by circumstances beyond our reasonable control

9.2 Nothing in These Terms Excludes:

Liability for personal injury or death caused by negligence
Liability for fraud or fraudulent misrepresentation
Any rights that cannot be legally excluded under UAE Consumer Protection Law

10. Client Responsibilities

As a client, you agree to:

Provide accurate information about your space, requirements, and site conditions
Disclose any known issues with existing flooring, sub-floor, or installation area
Ensure payment is made in accordance with the agreed terms
Follow care and maintenance instructions provided after installation
Notify us promptly of any installation or warranty issues

Failure to follow reasonable care instructions may void the warranty on affected areas.

11. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control — including but not limited to:

Natural disasters (floods, sandstorms, extreme weather)
War, civil unrest, terrorism
Government actions, restrictions, or emergencies
Pandemics or public health emergencies
Strikes, labour disputes, or supplier failures
Import/customs delays
Power outages or infrastructure failures

In the event of a force majeure, we will notify you as soon as possible and agree on a reasonable revised timeline.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services (e.g., social media platforms, payment gateways). We are not responsible for the content, accuracy, or practices of these third parties. Use them at your own discretion.

13. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal requirements. The “Last Updated” date at the top of this page will show when changes were made.

For projects already in progress, the Terms that applied at the time of your order confirmation will continue to apply unless both parties agree in writing to the updated Terms.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and all services provided by Urban Carpet Flooring are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.

15.2 Dispute Resolution

In the unlikely event of a dispute, we ask that you first contact us directly at info@urbancarpetflooring.ae to attempt an amicable resolution. We take every complaint seriously and aim to resolve issues quickly and fairly.

If the matter cannot be resolved through direct communication, the dispute will be referred to the competent courts of Dubai, UAE.

16. Severability

If any provision of these Terms is found to be invalid, unenforceable, or contrary to UAE law, the remaining provisions will continue in full effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with your accepted quotation and our Privacy Policy, constitute the entire agreement between you and Urban Carpet Flooring for the services we provide. They supersede any prior discussions, emails, or verbal agreements.

Any amendments must be made in writing and signed or confirmed by both parties.

18. Contact Us

For any questions about these Terms & Conditions, please get in touch:

Urban Carpet Flooring 📍 Al Quoz Industrial Area 3, Dubai, UAE 📧 Email: info@urbancarpetflooring.ae 📞 Phone: +971 56 689 9831 💬 WhatsApp: +971 56 689 9831